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Q: What
tools are available for managing Shared Hosting accounts?
A: The Shared Hosting Control Panel contains all the tools that are required
to manage your account.
Q: What
types of services are available for Shared Hosting accounts from the Control
Panel?
A: The following tools are provided in the Control Panel:
Site Manager
Users can install and add packages to their servers without the hassle of command
line instructions.
User Profiles
This allows you to add, delete, enable, and disable users. You can also create
and remove email aliases.
Web Mail
Web Mail features a Web-based email client that allows users to send and receive
email messages from any browser. Web Mail automates the process so you do not
need to connect to the POP, IMAP, and SMTP severs.
Q: How is
security provided for the Shared Hosting account?
A: The account is protected with assigned separate logins and user passwords
that are required before Control Panel, SSH, or FTP information is made available.
Q: Is E-Commerce
available for Shared Hosting account?
A: No. E-Commerce will be added soon.
Q: Can I
access my Shared Hosting account through telnet?
A: Yes. Your Shared Hosting account can be accessed through Telnet, SSH
(Secure Shell), and FTP sessions.
Q: Can users
access information from other users on the server?
A: No. Each user can access only information pertaining to their own
account on the server. Private user IDs and passwords prevent access from any
other user on the rest of the server.
Q: Is my
data regularly backed up?
A: Yes. Daily backups are performed on data.
If the information
is still on the drive there is no fee; however, if the information must be retrieved
for taped backup there will be a charge.
If you delete a
file and it is still stored locally, you can use the Restore File utility (located
under Site Configuration) to retrieve it.
Q: How many
users can be added the Shared Hosting account?
A: Unlimited users can be added to your Shared Hosting account.
Q: What
features are provided with a Shared Hosting account?
A: Shared Hosting provides a great feature set including the following.
Account Platform
* 100 MB disk
space for Web site and Web mail
* FTP,
SSH, and telnet access
* Triple
data backup
Web Statistics
* Access to raw
log files
E-mail Services
* Web-based email
services
* 1 master
POP3/IMAP account
* Configurable
POP3/IMAP accounts
* Mail
forwarding options
* Mail
delivery options
* Unlimited
mail aliases
Q: How
do users access the Control Panel through the Web?
A: Use the following procedure:
1. Start your
Web browser.
2. Type
http://[domain name]/ControlPanel/ in the address bar, then press Enter. The
Account Login screen appears.
3. Type
the user ID and password in the appropriate text boxes.
4. Click
Log In. The Control Panel screen appears with the Site Manager displayed.
(The Site Manager is the default Control Panel window.)
Q: How do
I manage my log files?
A: Log files can be managed through the Control Panel. Click Manage Log
Files. The Manage Log File window appears. You have the option of clearing or
rotating the log files. (See Managing Log Files in the Help file for more information.)
Q: How do
I add an additional user to my Shared Hosting account?
A: Use the following procedures to add users to your Shared Hosting account:
1. Start your
Web browser
2. Log
in to your Control Panel
3. Click
User Profiles. The User List appears, displaying the list of users
on your account.
4. Click
Add New User. The Add User window appears.
5. Type
the user ID and the user's full name.
6. Indicate
user privileges by selecting the appropriate boxes.
7. Type
the user's password in the password text box.
8. Click
Save. The User Added screen appears, displaying the user's email address,
login name, and full name.
9. Click
User List to verify that the account was created.
(See Adding Users
in the Help file for more information.)
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