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Enetrics Communications's Web site
At Enetrics Communications's
web site, you will find helpful information on the company,
its products, and instructions on ordering new accounts
and products for existing products.
Home
Page
Our home page explains
our business: who we are, what we offer, and what we
can do for you. The links that appear across the top
of the page are summarized below.
Access
the Account Interface using the following URL:
Account
Management Interface
Follow the instructions
on the web page
Technical
Support
We have provided several
technical support resources for first-time Virtual Server
administrators and for experienced Virtual Server users.
Select from the following resources to help you find
the support documentation you are looking for:
Virtual Server Handbook
(This what you are reading right now)
Need more help? Feel
free to contact
us, and our support staff will respond to your inquiries
via e-mail.
Search
Virtual Server Web Site
From our search page,
you can access a lot of useful information by entering
one or two key words on a topic related to the Virtual Server.Contact Us
Customer service is staffed
seven days a week, 24 hours a day. You may contact customer
service by phone or e-mail.
- Telephone: 877-969-7905–
Other support options include e-mail and online chat
with a support engineer are Free!
- E-mail – Available
24/7
- Service (custserviceteam/@/enetrics.com)
- Billing (billingteam/@/enetrics.com)
– Please note. All Credit Card Charges will appear
on your Credit Card statement under the name of MDWA
Solutions. MDM Enterprise is our parent company.
- Orders (custserviceteam/@/enetrics.com)
- Support (supportteam/@/enetrics.com)
Customer Service
Our Customer Service
group assists users with:
- Processing new Virtual Server orders
- Adding a new product
such as disk space to a Virtual Server
- Domain name registration
- Billing
Technical Support
Technical Support assists
customers with:
- Isolating specific
problems encountered while using our servers
- Troubleshooting specific
problems that are related to installation and configuration
in the server environment
Technical Support does
not include:
- Web development (We
have a web development team that will be more than
happy to help in this arena, however this is billed
at our web development rates and is not considered
technical support of the virtual proivate server)
- Technical assistance
to customers, or employees of our direct customer
- Fulfilling programming-specific
CGI script requests (including debugging)
- Technical support
for third party vendor products beyond the documentation
defined in our add-on
help section of our web site
You can e-mail Technical
Support atsupportteam/@/enetrics.com.
Suggestions
If you have suggestions
for product updates, new products, new features, or
new services, we would like to hear from you. Department
heads and other decision makers read these and respond
to them. Please send mail to supportteam/@/enetrics.com.
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